I was one of the first bakers on our project and i’m really proud of it.
Till now, I can’t find anyone to play with in my country Belarus but i still hope to find someone to play.
So my 2 inceptors was waiting in a boxes.
Firmware update was released some time ago an I updated both of my inceptors sucessfully.
Previous month i got a vacation at work and finally found a person to play with, but…
One of inceptors was charging ok and it became green.
But second one start flashing red…
Discharging and charging again is not helped.
I have a long conversations with support…
has provided them a videos of blinking… youtu.be/XKSaH5lYFOI
… and both inceptors youtu.be/xBRw-NYQH-o
but… has received the same answer:
… thanks for sending us a video to explain your issue. We watched it carefully and would like to verify with a close and thorough check the Inceptor devices causing those issues (2).
In order to do that, we would need you to send us the device at the following address:
Proxy42 srl - c/o Toolbox, via Agostino da Montefeltro 2, 10128 Torino, (Italy)
The Inceptor causing the issue reported in the video will have to be shipped inside its original packaging through either postage or courriel service but in any case provided of a tracking service. The parcel will have to enclose a letter reporting your name, surname, Indiegogo preorder number and perk name.
Once we receive the Inceptor, we will send it to our technical and quality assurance department in order to verify its operation. The shipment of the unit to Italy and its costs will have to be covered by yourself. If our technical check discloses your Inceptor has a manufacturing defect (and only in that case), we will send you a replacing, working one at our own expense and will refund your initial shipment costs (please save any invoice/receipt relative to it).
Finally i said thanks to them… and understood that we should resolve the problems by ourselves…
It is clear to me that i will lost a warranty… but the cost of shipping and then perform customs clearance again will cost me more than order a new unit…
So, my plan is to start investigating,
Anybody with me? Let’s go…
Any Father.IO developers team ready to help or participate, You are welcomed…
Accumulator is good - it was first that was checked by me.
Disconnecting accumulator and connecting it back don’t resolves the problem
Next step: to check connector on a board, hope it be ttl rs232 port…
Any knowledge will help, i hope.